New Council Contact Centre enhances online service for citizens of Canterbury

UK Canterbury City Council has improved its customer service capabilities and reported high levels of customer satisfaction since the opening of its new Customer Contact Centre.

The Council is currently handling 27% more customer calls than before the Centre was opened in February 2005 - and a survey conducted amongst citizens and business customers in the second quarter of 2005 revealed an overall Customer Satisfaction rating of 88% with services delivered through the new Centre. Read the story.